Is it free to register an account on Arzaq Masr?

Yes, it is absolutely free to register an account on Arzaq Masr.

How can I register an account on Arzaq Masr?

You can register an account on Arzaq Masr by clicking on the link below:

Register on Arzaq Masr

Can I register more than one account?

No, you cannot register more than one account with different email addresses.

What should I do if my email address is already registered with Arzaq Masr?

If your email address is already registered with Arzaq Masr, please click on the link below and enter your email address to reset your password:

Reset Password on Arzaq Masr

What should I do if I forget my registered email address?

Please contact us and we will assist you in recovering your email address.

What should I do if I forget my password?

If you have forgotten your password, please click on the link below and enter your email address to reset your password:

Reset Password on Arzaq Masr

What can I do if my account is blocked/deactivated?

If your account is blocked or deactivated, please email us at [email protected] to inquire about the reason.

How can I delete my account?

If you wish to delete your account from Arzaq Masr, please send an email to [email protected]

How can I change the email address of my account?

To change the email address associated with your account, please send a request email to [email protected]

Are any products banned to post on Arzaq Masr?

Yes, some products are banned from being sold on Arzaq Masr. For detailed information, please refer to our Terms & Conditions:

Arzaq Masr Terms & Conditions

Will I receive a Buyer’s message in my e-mail inbox or Arzaq Masr’s account?

For all messages that buyers send to you via Arzaq Masr, you will receive an email notification in your Arzaq Masr account inbox.

How can I get more buyers to look at my profile and products?

To attract more buyers to view your profile and products, please optimize your profile and products with the assistance of your assigned Account Manager or by emailing at [email protected].

What should I do if I suspect Fraud / Scam has been committed by a Buyer?

Arzaq Masr conducts thorough background checks before engaging in any trade transactions and adheres to safe trading practices to prevent potential scams or frauds.

Do I have to pay anything to establish a Buyer Account on Arzaq Masr?

No, it is completely FREE to create a Buyer Account on Arzaq Masr.

How do I post / edit my Buyer profile?

To post or edit your Buyer profile, please log in to your Arzaq Masr account and visit your dashboard at: Arzaq Masr Dashboard

How do I search for the products I want to buy?

Simply visit Arzaq Masr and use the search bar to enter the name of the product you wish to purchase. Our search results will display a list of relevant suppliers for you to choose from.

What should I do if I cannot find a relevant Seller?

If you cannot find a relevant seller, please send your detailed buying requirements to [email protected], and our team will provide you with details of suitable sellers.

What should I do if I suspect Fraud / Scam has been committed?

If you suspect that fraud or a scam has occurred, please report it to [email protected], and our legal team will investigate the matter.

How can I confirm the identity of a staff member of Arzaq Masr?

To confirm the identity of a staff member of Arzaq Masr, please provide the name and email address of the staff member to[email protected] for verification.

How can I submit a complaint?

You can submit a complaint by writing to [email protected].

Are any products banned to post on Arzaq Masr?

Yes, some products are prohibited from being sold on Arzaq Masr. For specific details, please refer to our Terms & Conditions:

Terms & Conditions: Arzaq Masr Terms & Conditions

Where can I read the Terms & Conditions of the website?

You can read the Terms & Conditions of Arzaq Masr by visiting the following link:

Terms & Conditions: Arzaq Masr Terms & Conditions

How is the order shipped?

To place an order, browse the market and add the desired items to your cart. Our platform automatically receives information about your order, and we will confirm the delivery date and duration to you.

What is the return and exchange policy?

Orders can be exchanged or returned within 2 days under the following conditions:

• If the package is open.
• If the package differs from what was ordered.

Products must be returned in their original condition (sealed/unopened if possible), with the original branding, manufacturer's box or packaging, and any included user manual, warranty card, and accessories.

Additional instructions for returning an item:

• We have scheduled the pickup of your item, and a representative from the shipping company will contact you on the specified date to arrange pickup.
• Please securely pack the item to prevent damage during transportation.
• Return the item in its original condition and branded packaging to avoid rejection.

What actions should be taken if the order does not arrive?

If your order does not arrive within the expected timeframe, please contact our technical assistance team at Customer Service No. +201006276865.

Is there free shipping?

Free shipping is available for certain products and specific bundle offers.

Which governorates do you ship to?

We currently ship to 6 governorates: Alexandria desert road, Menofia, Ismailia, Fayum, Kafr El Shaikh, and Sharqia.

How can I track my order?

Once your order is confirmed, you will receive a tracking number to monitor its progress.

Will I receive confirmation once the order is ready for shipment?

Yes, you will receive a confirmation message as soon as your order is ready for shipment.

How long does shipping take?

Orders typically arrive within a maximum of 48 hours after confirmation.